Sweet Returns: Our Policy with a Sugar Rush Bonus!

I am so confident that you’ll love your veil that I offer a money back guarantee that comes with a latte or sweet treat on me.

I send a Starbucks egift card to brides who are exchanging because I know that a caffeine pick-me-up can make a world of difference when you are planning your wedding. 

Returns & Exchanges

Nervous about ordering online?

I understand the anxiety. I have worked with over 9,789 brides in 23+ countries to make sure that her wedding accessory compliments her venue, personal style, & wedding dress.

I use only the finest materials. You will wear a handcrafted accessory made just for you.

No need to be worried about being stuck with a piece that does not work for you or your dress. It is my priority to make sure that your veil is everything that you have dreamed about and more.

Returns

Can I return my accessory?

I do accept returns and exchanges, on all pieces that are not custom. I make quality items, but if for any reason you are unsatisfied I do offer a 100% money-back guarantee on my pre-made items. This 100% money-back guarantee includes your original purchase price minus shipping cost if for ANY reason you are unhappy with the product. I must be notified within 14 days of receiving your item in order to initiate the money-back guarantee.

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. All returned items must be returned in "like new" condition and not having been worn.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 days of when I receive the product back.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

A $39 exchange fee applies for returns.


Exceptions: Customized veils and veils with custom wording (monograms, dates, and phrases) and gift cards cannot be returned. They are eligible for exchanges.

How do I initiate a return?

To initiate a return please message me or e-mail me within 7 days of receiving your accessory.

Exchanges

Can I exchange for a different color or style?

Yes, I do accept exchanges on all pieces that are not custom. All returned items must be returned in "like new" condition and not having been worn.

An exchange fee may apply for exchanges.

How do I initiate an exchange?

To initiate a return please message me or e-mail me within 14 days of receiving your accessory.

Cancellations and Changes of Mind

Can I cancel my order?

Cancellations and changes of mind are accepted within 2 days of purchase. After this, I have likely already gotten started on your accessory.

Will you refund the deposit I paid?

Cancellations and refunds on deposits are generally accepted within 2 days of purchase. After this, I have likely already gotten started on your accessory.

Exceptions: If I have purchased custom supplies or fabric for your accessory then the deposit is non-refundable.